Interior design firms and designers

Defect management your team will actually use. With a grade you can show clients.

The defect list is where good projects go bad — and where the final payment stalls. This is the tool for that last stretch, and the record it produces is worth having.

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Your first project is free. Priced per project — never per designer.

What you get

Three things your week is missing.

Not a CRM, not a project-management suite. The narrow bit nobody built: what happens between “the job is done” and “the job is signed off”.

A checklist the person fixing it can hold

Per-scope PDF checklists with the photos attached — carpentry on one sheet, painting on another. Print it and hand it to the carpenter, instead of forwarding forty WhatsApp images and hoping.

Every defect on a project, one view

What is outstanding, what you have acknowledged and what is still waiting on a proof photo — with every project you are on in one list behind it. Not a WhatsApp thread you have to scroll to answer the Monday-morning question.

A sign-off record that ends the argument

The homeowner signs off in the app. The record states the date and exactly which items were still open at that moment. Anything raised after that is a new list — and a chargeable one.

That third one is the reason firms stay. Six weeks after handover, “this was always like that” stops being a conversation and starts being a document with a date on it.

The grade

Yes, it’s public. That’s the point.

A grade nobody can see is worth nothing to the firm that earned it. Ours is public — and that is exactly why a good one is worth having.

ABCDE

One grade, for one thing: whether the defects on your projects get fixed. It is not a review score and there is no star rating. Nobody is asked how they felt.

It is computed from evidence you submit yourself — your proof photo, your acknowledgement, your dates. The only way to move it is to do the work.

Difficulty-adjusted

Bigger, older and harder projects are expected to have more defects. Your result on a project is what actually happened minus what was expected of it.

Best 8 of the last 20

Like a golf handicap. Two soured relationships in twenty vanish. A pattern does not.

Published in full

Every weight, every band, the exact sum. You can compute your own grade before we do. How grades work →

Fairness

What stops it being unfair.

Every one of these is in the published formula, not in a policy we promise to apply.

You aren’t scored against a different job

A firm doing landed rewiring is not compared to one doing repaints. The contract band, the property type and the scopes set the expectation before anything is counted.

Zero-defect projects don’t count

Every real project has some. A run of projects with nothing logged is an unused account, not a perfect record, and it cannot be used to pad a grade.

One bad relationship can’t sink you

Only your best 8 of the last 20 projects count. Two disasters in twenty disappear entirely — which is also why a pattern of them cannot.

You can respond, and you can see what you are scored against

You can reply on any defect — the homeowner sees it, the public never does. The project basics the homeowner entered, which set your difficulty, are visible to you, and if one is wrong we correct errors of fact.

Settled privately costs you nothing

If you and the homeowner agree to resolve something between you, it is recorded as settled and carries zero penalty.

Self-reporting is never punished twice

You can raise a defect on your own project. It can only ever lower your grade if you leave it unfixed — fixing it costs you nothing, and it is not counted toward your “fixed” figure either.

Pricing

Per project. Never per designer.

Banded by contract value, from S$20 to S$90 per project. Unlimited designers, unlimited photos, unlimited retention. Your first project is free.

See the full price table →

Questions

The ones firms actually ask.

What if a homeowner logs something unfair?

You can respond on any defect — the homeowner sees your response, the public never does. You can never edit or delete what they wrote. The project basics they entered, which set the difficulty we score you against, are visible to you, and if one of them is wrong, write to us — we correct errors of fact.

Do you charge per designer?

No. Add as many designers as you have — we charge per project, never per head. Charging per seat would push firms to share logins, and a shared login destroys the record of who did what.

When exactly are we charged?

Once per project, when a homeowner’s request is accepted and the project details are complete. Never twice for the same project, and never for a project that doesn’t start. Your first project is free.

What happens if we stop paying?

You stop being able to accept new projects and you lose the firm tooling. Your grade stays published. A grade you could make disappear by not paying would be worthless.

Can we pay to improve our grade or appear higher?

No. There is no ranking to buy and no placement to sell. Search returns matches to what you typed, in no sponsored order.

How is the grade calculated?

Published in full, with the exact weights and bands, on How grades work. Same formula for every firm.

Who can see a homeowner’s address?

Only their appointed designer or defect checker, while the project is running. Never public, and never on anything a firm can print.

Do you sell our data?

No. We don’t sell leads and we don’t sell contact lists.

Is there a contract or a minimum term?

No. Project credits don’t expire.

How do we pay?

Invoice and bank transfer. No card required.

Your first project is free.

We approve every firm by hand, so you’ll hear from us by email rather than instantly. Bring a UEN and your BizFile.

Apply to be listed See pricing