Renovation firms and renovators
Defect management your team will actually use. With a grade you can show clients.
The defect list is where good projects go bad, and where the final payment stalls. This is the tool for that last stretch, and the record it produces is worth having.
Join during the pilot and the S$180 sign-up is waived. Priced per project, never per renovator.
What you get
Three things your week is missing.
Not a CRM, not a project-management suite. The narrow bit nobody built: what happens between “the job is done” and “the job is signed off”.
A checklist the person fixing it can hold
Per-scope PDF checklists with the photos attached: carpentry on one sheet, painting on another. Print it and hand it to the carpenter, instead of forwarding forty WhatsApp images and hoping.
Every defect on a project, one view
What is outstanding, what you have acknowledged and what is still waiting on a proof photo, with every project you are on in one list behind it. Not a WhatsApp thread you have to scroll to answer the Monday-morning question.
A sign-off record that ends the argument
The client signs off in the app. The record states the date and exactly which items were still open at that moment. Anything raised after that is a new list, and a chargeable one.
The grade
Yes, it’s public. That’s the point.
A grade nobody can see is worth nothing to the firm that earned it. Ours is public, and that is exactly why a good one is worth having.
Three letters, for one thing: whether the defects on your projects get fixed. It is not a review score and there is no star rating. Nobody is asked how they felt.
It is computed from the record you build yourself: your proof photo, your acknowledgement, your dates. The only way to move it is to do the work.
Three measurements, nothing else
How much of the list you resolved, weighted so a leak counts for more than a paint mark. How long it took. And how often a fix held the first time. We never count how many defects you were given.
Three letters from your last 10 projects
Your typical project, your average and your most common letter. One soured job pulls down only the average. A pattern shows in all three. Nothing shows until you have 3 finished projects.
Published in full
Every weight, every band, the exact sum. You can compute your own grade before we do. How grades work →
Fairness
What stops it being unfair.
Every one of these is in the published formula, not in a policy we promise to apply.
The number of defects is never counted against you
A client who inspects every week logs far more than one who visits twice, on identical work. So the count says nothing about you and we do not score it. We score what you did with the list you were handed.
Zero-defect projects don’t count
A project where nothing was ever logged is an unused account, not a perfect record. It is left out of the average entirely, so it cannot be used to pad a grade.
One bad relationship can’t sink you
Your grade is three letters from your last 10 projects. One bad job pulls down the average letter, while your typical project and your most common letter still show what you usually deliver.
You can respond, and you can see what you are scored against
You can reply on any defect. The client sees it, the public never does. The project basics the client entered are visible to you, and if one is wrong we correct errors of fact.
A list dumped on you at the last minute can’t hurt you
Anything raised in the final two weeks before sign-off and left open is dropped from all three measurements. You cannot be marked down for a defect you were given no real chance to see.
Settled privately costs you nothing
If you and the client agree to resolve something between you, it is recorded as settled and carries zero penalty.
Self-reporting is never punished twice
You can raise a defect on your own project. It can only ever lower your grade if you leave it unfixed. Fixing it costs you nothing, and it is not counted toward your “fixed” figure either.
Pricing
S$50 per project, flat. Never per renovator.
Whatever the contract is worth, plus a one-time S$180 sign-up, waived for firms that join during the pilot. Unlimited renovators, unlimited photos, and the record kept for six years.
FAQ
The ones firms actually ask.
What if a client logs something unfair?
Do you charge per renovator?
When exactly are we charged?
What happens if we stop paying?
Can we pay to improve our grade or appear higher?
How is the grade calculated?
Who can see a client’s address?
Do you sell our data?
Is there a contract or a minimum term?
Can we pay up front instead?
How do we pay?
Join during the pilot and the sign-up fee is waived.
We approve every firm by hand, so you’ll hear from us by email rather than instantly. Bring a UEN and your BizFile.