Privacy policy

This document is not published yet. Our privacy policy is being prepared and reviewed before launch.

We would rather show you an empty page than a page of text nobody has checked. A privacy policy is a promise about photographs of your home, your phone number and your defect list — it gets published when it has been reviewed and is true, and not one day earlier.

We delete your account and the personal details in it — your name and your phone number — and the photos and words you put in as yourself. We cannot undo it. The defect records stay as part of the firm's public record, with nothing in them pointing back to you. Some things do stay: "What stays" lists exactly which, for your account.

• Deleted: your account and login, your name and phone number, any address you gave us, every photo you took — the image files themselves, not just the entries — and everything you wrote.
• Kept: the shape of the defect record — what kind of defect, which trade, the dates, whether it was fixed. Nothing in it carries your name, your number or your address, and nothing in the product can put them back.
• Kept, and worth saying plainly: photos a firm took to prove it fixed something stay. They are the firm’s evidence in a dispute, and they show the work rather than you. So does the accepted link between you and the firm — it is how we know the firm agreed to be graded on your job. Your project stays open and the firm can carry on working; we neither cancel it nor sign it off, because signing it off would change the firm’s grade. It closes itself after 60 quiet days.
• If you worked at a firm: your row on the team list stays, renamed “Former team member” with the photo removed, because the firm’s grade is built on it. Answers you wrote to homeowners on the firm’s behalf stay too, with your name off them — except on a home whose owner has also left, where they go with everything else about that home.
• If you share a home with someone else here: that home’s address stays, and so do the messages the firm sent about it. It is their record as much as yours, and deleting it would delete part of somebody else’s account. Your name and your phone number come off it, and everything you wrote goes.
• Why: a firm’s grade is built from those records. If they vanished when someone left, a grade could change for a reason that has nothing to do with the work. Taking your name off the record protects you; removing the record would change what the grade means.

One rare exception. If we have turned down a formal request from you to see the data we hold, the law makes us keep a copy for 30 days after that. It is locked away where nobody in the product can open it, and it is deleted automatically when the 30 days are up. If this applied to you, you would already know.

In the app: Account → Delete my account. On the web: your account page. We ask you to sign in again first, and we tell you exactly what happens before you confirm. It cannot be undone.