defects.sg
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Pricing

Pick your business. Clients use it free.

Renovation firmsDefect checkersDevelopers
How you pay for projects

Set up

Once, to set up and verify your firm.

S$180once

No renewals. Waived if you join during the pilot.

Included

Admin console
1, up to two admins
Management accounts
Unlimited
Renovator accounts
Unlimited
  • Every firm checked and approved by hand
  • Add your team by email, each with their own login
  • Your firm page, with its public grade
Apply to be listed

Per project

For every project you run on defects.sg.

S$50per project

Charged once, when your client adds you to their project.

The same for every firm, however many people you have. The contract value touches neither your invoice nor your grade.

Included

Invoice
One a month
Pay by
Bank transfer or PayNow
Contract or minimum term
None
  • Tiered management: each manager sees their own team’s projects
  • Full access or Read only, set per project
  • Scheduling for every project
  • The defect list, with a proof photo for every fix
  • Approved contractor list, and a defect report per contractor
Or buy credits

Buy credits

Pay for your projects in advance, in one invoice.

S$500for 11 projects

About S$45.45 a project.

Each project your client adds you to uses one credit, in place of the S$50 charge.

Included

Credits
11 projects
Expiry
None
Pay by
Bank transfer or PayNow
  • Bought from your admin console
  • Credits are added once the invoice is paid
  • Your credits left, shown in your admin console
  • Past your credits, projects go on the monthly invoice
  • Everything in Per project
Buy credits

Clients pay nothing to use defects.sg, always.

No firm can buy its grade.

FAQ

Straight answers about money.

Do our clients pay anything?
No. Using defects.sg is free for your clients, now and later: searching, logging defects and keeping their record. Renovation firms pay per project, and other businesses pay for the tooling.
Can we pay to improve our grade or appear higher?
No. A grade can only be computed from the record, and a firm or renovator cannot buy a position, a badge or a slot at any price. Search returns matches to what you typed, in no sponsored order. The one paid placement on this site, a labelled seat in the defect-checker list, sits outside the registry, and checkers carry no grade.
What happens if we stop paying?
You stop being able to accept new projects and you lose the firm tooling. Your grade stays published either way, so no firm can remove its grade by leaving.
Do you charge per renovator?
No. Add as many renovators as you have. We charge per project, never per head. Charging per seat would push firms to share logins, and a shared login destroys the record of who did what.
When exactly are we charged?
A project is billed once, when a client’s request is accepted and the project details are complete. Never twice for the same project, and never for one that doesn’t start. We send you one statement each month, so a busy month is one document rather than eleven. Firms that join during the pilot have the sign-up fee waived; the per-project fee is the same for every firm.
Can we pay up front instead?
Yes. Buy credits from your admin console: one invoice for a pack of projects, paid by bank transfer or PayNow. Each project your client adds you to then uses one credit instead of going on the monthly invoice. Credits don’t expire.
What if a client logs something unfair?
You can respond on any defect. The client sees your response, the public never does. You can never edit or delete what they wrote. The project basics they entered are visible to you, and if one of them is wrong, write to us. We correct errors of fact.
Who can see a client’s address?
Only their appointed renovator or defect checker, while the project is running. Never public, and never on anything a firm can print.
Do you sell our data?
No. We don’t sell contact lists, and we never pass a client’s enquiry to a renovation firm.
Is there a contract or a minimum term?
No. Nothing recurs, nothing auto-renews and nothing expires. You are billed for the projects you actually took on, and a quiet month costs you nothing.
How do we pay?
By bank transfer or PayNow, against our invoice. No card required and nothing on standing instruction.

Join during the pilot and the sign-up fee is waived.

S$50 a project after that, the same as everyone pays. We approve every firm by hand, so you’ll hear from us by email.

Apply to be listedFor business