Terms of use

These terms govern your use of the defects.sg website and app, operated by Dyna Praxis Holdings Private Limited (UEN 202555530K), of 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051 ("we", "us"). By creating an account you agree to them. We record which version of these terms you accepted, and when.

1. What the service is

defects.sg lets clients record defects in their property, share them with the parties they appoint, and track whether those defects were fixed. From those records we calculate and publish grades for participating businesses, using the method published at /how-grades-work.

In these terms, a client is a person or business that has renovation or fit-out work done on a property, or takes handover of one, and uses defects.sg to record its defects. That includes homeowners and businesses, such as offices, retail outlets and brands opening several sites, and the people who run a project for them, such as a project manager. A renovation firm, a defect checker, a developer or a main contractor is not a client in that role.

We are not a party to any contract between a client and a firm. We do not carry out inspections, we do not carry out or supervise rectification works, and we do not mediate or decide disputes between the parties. A grade is calculated by the published method from the record; we do not form or publish any opinion of our own about any business.

2. Accounts

You must be at least 18 years old. You must give accurate information and keep your login secure, and you are responsible for what is done through your account. A business account must be run by a person authorised by that business.

3. What you submit

You keep ownership of what you upload. You give us a non-exclusive, worldwide, royalty-free licence, which we may pass on to the service providers who run the service for us, to store, copy and show your content to the parties you have appointed, and to use it in anonymised form to calculate and publish grades, for as long as the record exists. Photographs of your property are never published.

You confirm that what you submit is accurate to the best of your knowledge, relates to a property you are entitled to record defects for, is your own work or content you may license to us, and does not infringe anyone's rights. You waive, or will arrange the waiver of, the right to be identified as the author for the uses licensed here.

4. Rules on records and conduct

Only the client may delete a defect, accept a fix, or sign off a record. Firms and defect checkers may add defects and responses; they may never edit or delete a client's content.

We have no tolerance for objectionable content or abusive users. The following are not allowed, and may lead to content being removed and an account being suspended or closed: fabricating records or projects; creating accounts to inflate or damage a grade; pressuring a client to remove or settle a defect; harassment, threats, doxxing or stalking of any person; uploading unlawful, obscene or infringing content; publishing another person's personal data without authority; and any attempt to re-identify anonymised records. You can report content from inside the product; every report is reviewed by a person, and our target is within 24 hours.

5. Grades

Grades are calculated by the published method from records submitted by users, including proof of fixes supplied by the graded business itself. A grade is a statement of what that record shows. It is not a warranty, certification, accreditation or professional endorsement, and it is not a substitute for your own enquiries. A grade earned from completed records stays published whether or not the business continues to use the service, except as section 5A allows. A business that believes its record contains a factual error can ask for it to be corrected through our support page; the grade is recalculated from the corrected record.

5A. Integrity of the registry

A grade is only worth something if the records behind it are real, so we protect them.

• Verification. The person who owns a project on the client's side and the renovator on it must verify their identity with Singpass, or with an identity check by our team where Singpass is not available. One person may be on the client side or work for a renovation firm or defect checker on defects.sg, not both. To stop the same person returning under another account, we keep a scrambled reference to a verified identity even after the account is deleted.
• Monitoring. Projects and records are checked routinely, by automated systems and by people on our team. We do not publish how these checks work, so that they cannot be worked around.
• Projects that do not count. If we believe a project or record is false, staged, or arranged to influence a grade, we may keep it out of any grade, or pause it, even where everyone on it has verified their identity. We may do this while we look into it.
• Action on a business. If we believe a business, or anyone acting for it, has tried to influence its grade in this way, we may, without notice, take any steps against the business, or anyone acting for it, that we decide are needed, including but not limited to: stopping it from taking new projects; temporarily withdrawing its grade from public view; suspending some or all of its people; or suspending the whole business account. We decide how long each step lasts.
• People decide. Automated checks only bring a project to our attention; a person on our team makes every decision under this section. A business may ask us to review a decision through our support page. We will consider what it sends us, but we do not have to explain how a concern was detected.

6. Fees

The service is free for clients, businesses included. Fees for renovation firms, defect checkers and the other businesses that pay for our tools are as published on our pricing page, and exclude GST where it applies. Project credits bought in advance are non-refundable, cannot be transferred, can only be used against our own fees, and do not expire.

7. Copyright complaints

Notices of copyright infringement under the Copyright Act 2021 go to our designated representative at hello@defects.sg. We operate a notice and counter-notice process; a knowingly false statement in a notice carries liability under Singapore law.

8. Availability

We aim to keep the service available but cannot promise uninterrupted access, and we may change or suspend features.

9. Liability

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Singapore law, including liability under Parts 10 to 12 of the Online Safety (Relief and Accountability) Act 2025, and liability for fraud or for death or personal injury caused by negligence. Subject to that: we are not liable for indirect or consequential loss; we are not liable for what any firm, contractor or defect checker does or fails to do; and we are not liable for decisions you make relying on a grade, which is a statement of what a record submitted by users shows.

10. Suspension

We may suspend or remove an account that breaks these terms, and we will usually say why. Under section 5A we may act without notice and without explaining how a concern was detected. When a business is suspended for cause, that may be shown on its public page. A suspension or a withdrawn grade never edits or deletes the records themselves.

11. Indemnity

If you submit content in breach of your promises in section 3 or 4 and a claim results, you will compensate us for the loss that breach causes, to the extent the law allows.

12. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.

13. Contact

hello@defects.sg · Dyna Praxis Holdings Private Limited · UEN 202555530K · 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051.